These terms and conditions (the “Terms and Conditions”) govern the use of www.PNWLaserWorks.com (the “Site”). This Site is owned and operated by PNW LASER WORKS. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of PNW LASER WORKS and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
When you create an account on our Site, you agree to the following:
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock.
All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide.
You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid.
You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use.
By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient.
We are not liable for the delivery of your goods to the wrong address or wrong person as a result of inaccurate or incomplete information.
For personalized, custom engraved, laser cut, CNC machined, or 3D printed products, customers may receive a digital proof or mockup prior to production upon request. Once approved by the customer, production will begin.
Customers are responsible for reviewing all spelling, design placement, sizing, and other details before approving proofs.
PNW LASER WORKS is not responsible for errors approved by the customer.
Estimated production times for custom products may vary depending on order complexity, material availability, and current production workload.
Production timelines are separate from shipping transit times.
Customers acknowledge that natural materials such as wood, leather, slate, acrylic, glass, and coated metals may vary in color, grain, texture, finish, and engraving appearance.
Colors displayed on digital screens may also differ slightly from the final product.
Customers are solely responsible for ensuring they have the legal right to use any logos, artwork, photographs, trademarks, or other content submitted for customization.
PNW LASER WORKS reserves the right to refuse any content deemed unlawful, offensive, defamatory, hateful, or infringing upon intellectual property rights.
Refund requests must be made within 14 days after receiving your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Refunds do not apply to the following goods:
Returns may be requested by email.
To return a good, use the following procedure:
If a refund is requested, it will be processed within 5 days of receipt of your return.
If a replacement is requested, you will be notified by email of the expected shipment date.
Custom signs and made-to-order products will have significantly longer lead times.
Due to the custom nature of personalized and made-to-order products, these items are generally non-refundable unless there is a manufacturing defect, shipping damage, or an error caused by PNW LASER WORKS.
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation.
These Terms and Conditions will be read subject to the mandatory provisions of that legislation.
If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
PNW LASER WORKS and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless PNW LASER WORKS and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Washington
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions.
All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.
We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns.
Our contact details are as follows:
Phone: (253) 517-5227
Email: info@pnwlaserworks.com
Address: 2843 SW 340th Pl Federal Way, WA 98023
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of June, 2026
These terms and conditions (the “Terms and Conditions”) govern the use of www.PNWLaserWorks.com (the “Site”). This Site is owned and operated by PNW LASER WORKS. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of PNW LASER WORKS and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock.
All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide.
You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid.
You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use.
By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient.
We are not liable for the delivery of your goods to the wrong address or wrong person as a result of inaccurate or incomplete information.
For personalized, custom engraved, laser cut, CNC machined, or 3D printed products, customers may receive a digital proof or mockup prior to production upon request. Once approved by the customer, production will begin.
Customers are responsible for reviewing all spelling, design placement, sizing, and other details before approving proofs.
PNW LASER WORKS is not responsible for errors approved by the customer.
Production Lead Times
Estimated production times for custom products may vary depending on order complexity, material availability, and current production workload.
Production timelines are separate from shipping transit times.
Color, Material, and Finish Variations
Customers acknowledge that natural materials such as wood, leather, slate, acrylic, glass, and coated metals may vary in color, grain, texture, finish, and engraving appearance.
Colors displayed on digital screens may also differ slightly from the final product.
Customer-Provided Artwork and Content
Customers are solely responsible for ensuring they have the legal right to use any logos, artwork, photographs, trademarks, or other content submitted for customization.
PNW LASER WORKS reserves the right to refuse any content deemed unlawful, offensive, defamatory, hateful, or infringing upon intellectual property rights.
Refund requests must be made within 14 days after receiving your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Refunds do not apply to the following goods:
Returns
Returns may be requested by email.
To return a good, use the following procedure:
If a refund is requested, it will be processed within 5 days of receipt of your return.
If a replacement is requested, you will be notified by email of the expected shipment date.
Custom signs and made-to-order products will have significantly longer lead times.
Custom and Personalized Product Policy
Due to the custom nature of personalized and made-to-order products, these items are generally non-refundable unless there is a manufacturing defect, shipping damage, or an error caused by PNW LASER WORKS.
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation.
These Terms and Conditions will be read subject to the mandatory provisions of that legislation.
If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
PNW LASER WORKS and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless PNW LASER WORKS and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Washington
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions.
All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.
We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns.
Our contact details are as follows:
Phone: (253) 517-5227
Email: info@pnwlaserworks.com
Address: 2843 SW 340th Pl Federal Way, WA 98023
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of June, 2026
