Privacy Policy

Type of website: Ecommerce
Effective date: 1st day of June, 2026

www.PNWLaserWorks.com (the “Site”) is owned and operated by PNW LASER WORKS. PNW LASER WORKS can be contacted at:

Email: info@PNWLaserWorks.com
Phone: (253) 527-5227
Address: 2843 SW 340th Pl, Federal Way, WA 98023

Purpose

The purpose of this Privacy Policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Additional Information We May Collect

Depending on how you interact with our Site, we may also collect technical and transactional information such as IP address, browser type, device information, order history, and communications submitted through contact forms or customer service inquiries.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1. Clicked links; and
2. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Email address;
3. Phone number;
4. Address; and
5. Payment information.

This data may be collected using the following methods:

1. Creating an account; and
2. Purchasing a product.

Order Processing and Customer Communication

We may use customer information to process orders, provide shipping updates, respond to inquiries, send proofs or mockups for approval, provide customer support, and maintain business records related to purchases and transactions.

SMS Communications

If customers voluntarily provide a mobile phone number, PNW LASER WORKS may use SMS/text messaging for order updates, customer service communications, appointment coordination, or marketing communications where permitted by law.

Customers may opt out of marketing text messages at any time by replying “STOP” or by contacting us directly. Standard messaging and data rates may apply.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Statistics.

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication; and
2. Payment.

Third-Party Service Providers

We may share limited customer information with trusted third-party providers as necessary to process payments, fulfill shipments, provide website hosting, manage analytics, or support normal business operations. These providers are only given access to information reasonably necessary to perform their services.

Who We Share Personal Data With

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third-Party Payment Processing

Payments made through our Site may be processed by trusted third-party payment processors such as PayPal, Stripe, Square, or similar providers. Payment information is processed directly by these providers using industry-standard PCI-compliant security measures. PNW LASER WORKS does not store full credit card information on our servers.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for 36 months from last login.

You will be notified if your data is kept for longer than this period.

Retention of Uploaded Artwork and Design Files

Artwork, logos, photographs, design files, and other customer-submitted content may be retained for production records, warranty support, customer service, and repeat order purposes. PNW LASER WORKS may maintain archived copies of submitted files unless a customer specifically requests their removal, subject to legal and business record retention requirements.

Intellectual Property Responsibility

Customers represent and warrant that they own or have permission to use any submitted artwork, logos, trademarks, photographs, or other content provided for customization or production.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact us at:

Email: info@pnwlaserworks.com
Phone: (253) 517-5227
Address: 2843 SW 340th Pl, Federal Way, WA 98023

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know whether we have collected your personal data, how we have used your personal data, whether we have disclosed your personal data and to whom, or if you would like your data modified or deleted, please contact us at:

Email: info@pnwlaserworks.com
Phone: (253) 517-5227
Address: 2843 SW 340th Pl, Federal Way, WA 98023

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email or updating your email preferences under “Your Account”.

Marketing and Analytics

Our Site may use analytics tools, cookies, or similar technologies to understand website traffic, improve user experience, and evaluate marketing effectiveness. Users may disable cookies through their browser settings, though certain features of the Site may not function properly.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.

2. Analytical cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc.

3. Analytics and Tracking Technologies

Our Site may use third-party analytics and marketing services such as Google Analytics, Meta Pixel (Facebook Pixel), or similar technologies to better understand website traffic, visitor behavior, and advertising effectiveness. These services may collect information such as IP address, browser type, pages visited, and time spent on the Site.

Users may disable cookies or tracking through their browser settings; however, some portions of the Site may not function properly as a result.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy.

We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact us at:

Email: info@pnwlaserworks.com
Phone: (253) 517-5227
Address: 2843 SW 340th Pl, Federal Way, WA 98023